Dales Energy Assessors Privacy Policy

---- This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.epc-dea.co.uk (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information Only via PayPal, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We only share your Personal Information with our acreditation company (STROMA Acreditation) for legal audit purpose (this is to protect the client (you) and ensure that the service we give is of the utmost quality) We are required by HM Government to keep records of surveys for 7 Years.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records beyod 7 year unless and until you ask us to delete this information.
CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below: 34 Augusta Terrace, Whitburn, Sunderland, SR6 7RT, United Kingdom

Questions about the Privacy Policy should be sent to us at dalesenergy@epc-dea.co.uk or Our contact form Here


Services

energy performance certificates

Call us or text here  or  click here for more info, arrange the survey (evenings and weekends accommodated) takes upto 45mins depending on size and complexity of the property. receive the EPC Certificate usually the same day via email.

Floor Plan

It's Cost effective to have your floor plan drawn up, while your EPC Assessment is being completed. more info

Lost EPC

Think you had an EPC? Can't find it? No problem click here to retrieve lost EPC's for a small fee.

Green Deal

We are passionate about saving energy and want to help our clients save money, while keeping our carbon footprint as small as possible. Green Deal info

Energy Advice

So that you have the correct information to make good choices about the most effective energy saving measures. Energy Advice info

Landlords

For landlords (at no further cost) we can look after EPC's for all your properties, ensuring that you are fully compliant. Special offer; Special Energy Performance certificate deal includes: see offer

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Richard

DipDEA, Green Deal Assessor.

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Stephen

DipDEA, Green Deal Assessor, PAT tester.

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Joan

Accompanied viewer for unoccupied properties and property photos.